Refund policy

This site is published by Izysmile, SAS with the capital of 20,000 euros, having its headquarters located in France and registered in the register of commerce and companies of Armentières under the identification number 893147447 00013, (hereinafter 'The Editor'). Izysmile is accessible to users (the 'or'Users’).

Our policy lasts 30 days. If 30 days have passed since your purchase, we unfortunately can not offer you a refund or exchange.

To be able to benefit from a return, your article must be unused and in the same state where you received it. It must also be in the original packaging.

Several types of products can not be returned. Perishable goods such as food, flowers or magazines can not be returned. We do not accept products for intimate or sanitary use.

To make a return, you must present us a receipt or proof of purchase.

* Any article that is not in its original state, which is damaged or has some missing parts for reasons that are not due to an error on our part.
* Any article that returned more than 30 days after delivery.

  • Repayments (if applicable)
Once we have received and inspected the returned item, we will send you an e-mail to confirm that we have received it. We will also inform you of our decision on the approval or rejection of your claim.
If your application is approved, then your refund will be processed, and a credit will be automatically applied to your credit card or your original payment method, within a certain number of days.

Refunds late or missing (if applicable)
If you have not yet received your refund, please consult your bank account again.
Then contact the issuing entity of your credit card because there could be a delay before your refund is officially displayed.
Then contact your bank. There is often a necessary processing time before a refund is displayed.
If after performing all these steps, you still have not received your refund, please contact us at

Sellers (if applicable)
Only current price items can be reimbursed. Unfortunately, the items are not refundable.

  • Exchanges (if applicable)
We replace an article only if it is defective or damaged. If in this case you want to exchange it against the same article, send us an e-mail to

If the returned item was identified as a gift when buying and if you have been sent directly, you will receive a gift credit worth equal to that of your return. Once we have received the returned item, a gift certificate will be sent to you by mail.

If the item has not been identified as a gift when buying, or if the gift donor preferred to first receive the item to offer it later, we will send a refund to the gift donor And he will know that you returned the article.

  • Shipment
To return a product, you must send us an email at, we will let you know the steps to follow.

It will take you to pay your own shipping costs to return your item. Shipping costs are not refundable. If you receive a refund, the return fee will be deducted from it.

Depending on where you live, the time required to receive your product exchanged may vary.

If you ship an article worth more than $ 75, you should consider using a delivery service that allows you to follow the sending or subscribe to delivery insurance. We do not guarantee that we will receive the article you go back.