Faq
1. GENERAL QUESTIONS ON COVID-19
IS IT STILL POSSIBLE TO MAKE PURCHASES ON YOUR SITE?
YES ! We are still able to accept and deliver your orders internationally. However, we recommend that you choose a delivery address that you will be able to access with certainty, such as your home address.
ARE YOU DELIVERING AS USUAL?
Yes ! We ship from our warehouses Monday through Saturday. It will take you between 2-3 business days to receive your package. We are working as fast as we can to ship your packages without compromising the safety of our team.
Due to government restrictions, we are in constant communication with our couriers to anticipate and react to all daily changes.
If you have any questions, please contact our customer service here
HAS COVID-19 IMPACTED IZYSMILE’S LOGISTICS OPERATION?
Currently, our production operations have not been affected by the virus. We are of course monitoring the situation very closely, working in particular with local authorities in the affected regions, while following the advice of the World Health Organization. The health and well-being of our suppliers is a priority for us. If the authorities recommend further actions, we will be sure to implement them to the letter.
More Questions?
Please contact our support team here.
2. CONTACT US
PLEASE CONTACT US THROUGH ONE NETWORK TO HELP US REDUCE OUR RESPONSE TIMES.
OPENING HOURS:
- Monday to Friday - 07:00 to 19:00
- Saturday - 07:00 to 17:00
IZYSMILE HAS NO PHONE NUMBER!
Izysmile does not have a call center, so we are not able to handle a high volume of calls. The Izysmile brand operates exclusively online, as does our customer service.
More Questions?
Please contact our support team here.
3. DELIVERY INFORMATION
Our delivery times are maintained despite the current situation in France and Europe
See below for delivery costs and times:
- Home delivery 2-3 working days: €10.00
- Delivery to relay point 2-5 working days: €7.00
- Express Delivery 1-2 working days: €15.00
FREE HOME DELIVERY from 70€ OF PURCHASES
FREE EXPRESS DELIVERY from 100€ OF PURCHASES
If you do not receive your order, please contact our customer service within 7 days of the delivery date indicated on your tracking information.
More Questions?
Please contact our support team here.
4. CAN I CHANGE MY ORDER?
Once your order is placed it is impossible to change it. You have 15 MINUTES TO BE ABLE TO CANCEL IT by clicking on YOUR ORDER NUMBER Then " CANCEL ORDER »
You can only change the item after receipt, for example if the item has:
- An anomaly
- The size does not fit you
After 15 minutes you will need to return your order through our return system.
If you do not have a customer account, it will be impossible to cancel the order.
*If you put the wrong shipping address, we are not responsible if the order is lost.
More Questions?
Please contact our support team here.
5. YOU SENT ME THE WRONG ITEM
In the unlikely event that you receive the wrong item, please contact us immediately with the following information:
- Your order number
- The name of the item you did not receive
- The name of the item you received instead
- A photo of the item (with logo) you received
Once we receive your request with your information, we will process it as quickly as possible.
All wrong item requests must be sent within 7 days of the delivery date.
More Questions?