Faq
1. General questions about the COVVI-19
Is it still possible to shop on your site?
YES ! We are still able to accept and deliver your orders internationally. However, we recommend that you choose a delivery address that you will be able to access with certainty, to the address of your home for example.
Do you deliver as usual?
Yes ! We ship our warehouses from Monday to Saturday. You will therefore need between 2 to 3 working days to receive your package. We work as quickly as possible to ship your packages without compromising the safety of our team.
Due to government restrictions, we are in constant communication with our letters to anticipate and react to all daily changes.
If you have any questions, please contact our customer service here
Has COVVI-19 impacted the logistical operation of Izysmile?
Currently, our production operations have not been affected by the virus. We obviously follow the situation very closely, by working in particular with local authorities in the affected regions, while following the advice of the World Health Organization. The health and well-being of our suppliers is a priority for us. If the authorities recommend more advanced actions, we will be sure to apply them to the letter.
More questions?
Please contact our assistance team here.
2. Contact us
We ask you to contact us through a single network to help us reduce our response times.
Opening Hures:
- Monday to Friday - 07:00 at 02:00
- Saturday - 07:00 at 10:00:00 p.m.
- Sunday - 09:00 to 19:00
Izysmile does not have a phone number!
Izysmile does not have a call center, so we are unable to manage a large volume of calls. The Izysmile brand operates only online, as is our customer service.
More questions?
Please contact our assistance team here.
3. Delivery information
Our delivery times are maintained despite the current situation in France and Europe
See below for costs and delivery times:
- Home delivery 2-3 working days: € 7.00
- Delivery in relay point 2-5 working days: € 4.40
- Express delivery 1-2 working days: € 15.00
Free domilice delivery from € 50 purchases
Free express delivery from € 100 purchases
If you do not receive your order, please contact our customer service within 7 days of the delivery date indicated on your follow -up information.
More questions?
Please contact our assistance team here.
4. How to follow my order ?
I have an Izysmile account:
Easy ! Connect to your account then download the tracking application directly in your account and check the order status.
I don't have an Izysmile account
As soon as your order is processed, you are sending you a delivery confirmation email.
In this email will be a tracking link that will allow you to follow your order. If you have not yet received an email, do not worry, your order will be processed within 24 hours after being placed.
More questions?
Please contact our assistance team here.
5. Can I change my order?
Once your order is placed it is impossible to change it. You have 15 minutes to cancel it clicking on Your order number then " Cancel »
You can only change the item after receipt, for example if item A:
- An abnormality
- The size does not suit you
After the 15 minutes you will have to return your order through our Return system.
If you do not have a customer account, it will be impossible to cancel the order.
*If you have put the wrong delivery address, we are not responsible if the order is lost.
More questions?
Please contact our assistance team here.
6. You sent me the wrong article
In the unlikely case where you receive the wrong article, please contact us immediately with the following information:
- Your order number
- The name of the article that you have not received
- The name of the article you received in its place
- A photo of the article (with the logo) that you received
Once we have received your request with your information, we will take care of it as soon as possible.
All requests for a bad article must be sent within 7 days after the delivery date.
More questions?