FAQs
1. GENERAL QUESTIONS ON COVID-19
IS IT STILL POSSIBLE TO MAKE PURCHASES ON YOUR WEBSITE?
YES ! We are still able to accept and deliver your international orders. However, we recommend that you choose a delivery address that you can reliably access, such as your home address.
ARE YOU DELIVERING AS USUAL?
Yes ! We ship from our warehouses Monday through Saturday. Therefore, it will take between 2 and 3 business days to receive your package. We work as quickly as possible to ship your packages without compromising the safety of our team.
Due to government restrictions, we are in constant communication with our couriers to anticipate and react to all daily changes.
If you have any questions, please contact our customer service. here
HAS COVID-19 IMPACTED IZYSMILE'S LOGISTICS OPERATIONS?
Currently, our production operations have not been affected by the virus. We are, of course, monitoring the situation very closely, working in particular with local authorities in the affected regions, while also following the advice of the World Health Organization. The health and well-being of our suppliers is a priority for us. Should the authorities recommend further measures, we will be sure to implement them fully.
Any more questions?
Please contact our support team here.
2. CONTACT US
PLEASE CONTACT US THROUGH A SINGLE NETWORK TO HELP US REDUCE OUR RESPONSE TIMES.
OPENING HOURS:
- Monday to Friday - 7:00 am to 19:00
- Saturday - 7:00 AM to 5:00 PM
IZYSMILE DOES NOT HAVE A PHONE NUMBER!
Izysmile does not have a call center, so we are unable to handle a high volume of calls. The Izysmile brand operates exclusively online, as does our customer service.
Any more questions?
Please contact our support team here.
3. DELIVERY INFORMATION
Our delivery times are being maintained despite the current situation in France and Europe.
See below for costs and delivery times:
- Home delivery in 2-3 business days: €10.00
- Delivery to a collection point in 2-5 business days: €7.00
- Express Delivery 1-2 Business Days: €15.00
FREE HOME DELIVERY on orders over €70
FREE EXPRESS DELIVERY on orders over €100
If you do not receive your order, please contact our customer service within 7 days of the delivery date shown on your tracking information.
Any more questions?
Please contact our support team here.
4. CAN I CHANGE MY ORDER?
Once your order is placed, it is impossible to change it.You have 15 MINUTES TO BE ABLE TO CANCEL IT by clicking on YOUR ORDER NUMBER Then " CANCEL ORDER »
You can only exchange the item after receipt, for example if the item has:
- An anomaly
- The size is not right for you
After 15 minutes you will need to return your order through our return system.
If you do not have a customer account, it will be impossible to cancel the order.
*If you have entered the wrong delivery address, we are not responsible if the order is lost.
Any more questions?
Please contact our support team here.
5. YOU SENT ME THE WRONG ITEM
In the unlikely event that you receive the wrong item, please contact us immediately with the following information:
- Your order number
- The name of the item you did not receive
- The name of the item you received in its place
- A photo of the item (with the logo) that you received
Once we have received your request with your information, we will take care of it as quickly as possible.
All requests for incorrect items must be sent within 7 days of the delivery date.
Any more questions?