Faq
1. GENERAL QUESTIONS ON COVID-19
IS IT STILL POSSIBLE TO MAKE PURCHASES ON YOUR SITE?
YES ! We are still able to accept and deliver your international orders. However, we recommend choosing a delivery address you can reliably access, such as your home address.
ARE YOU DELIVERING AS USUAL?
Yes ! We ship from our warehouses Monday through Saturday. It will take 2 to 3 business days for your package to arrive. We are working as quickly as possible to ship your packages without compromising the safety of our team.
Due to government restrictions, we are in constant communication with our couriers to anticipate and respond to any daily changes.
If you have any questions, please contact our customer service. here
HAS COVID-19 IMPACTED IZYSMILE'S LOGISTICS OPERATION?
Currently, our production operations have not been affected by the virus. We are, of course, monitoring the situation very closely, working with local authorities in affected regions, while following the advice of the World Health Organization. The health and well-being of our suppliers is a priority for us. Should the authorities recommend further action, we will be sure to implement them to the letter.
More Questions?
Please contact our support team here.
2. CONTACT US
PLEASE CONTACT US THROUGH ONE NETWORK TO HELP US REDUCE OUR RESPONSE TIMES.
OPENING HOURS:
- Monday to Friday - 7:00 to 7:00 p.m.
- Saturday - 7:00 to 17:00
IZYSMILE DOESN'T HAVE A PHONE NUMBER!
Izysmile does not have a call center, so we are unable to handle a high volume of calls. The Izysmile brand operates exclusively online, as does our customer service.
More Questions?
Please contact our support team here.
3. DELIVERY INFORMATION
Our delivery times are maintained despite the current situation in France and Europe.
See below for delivery costs and times:
- Home delivery 2-3 working days: €10.00
- Delivery to a relay point 2-5 working days: €7.00
- Express Delivery 1-2 working days: €15.00
FREE HOME DELIVERY for purchases over €70
FREE EXPRESS DELIVERY on orders over €100
If you do not receive your order, please contact our customer service within 7 days of the delivery date shown on your tracking information.
More Questions?
Please contact our support team here.
4. CAN I CHANGE MY ORDER?
Once your order is placed it is not possible to change it.You have 15 MINUTES TO BE ABLE TO CANCEL IT by clicking on YOUR ORDER NUMBER Then " CANCEL ORDER »
You can only change the item after receipt, for example if the item has:
- An anomaly
- The size does not fit you
After 15 minutes you will need to return your order through our return system.
If you do not have a customer account, it will be impossible to cancel the order.
*If you entered the wrong shipping address, we are not responsible if the order is lost.
More Questions?
Please contact our support team here.
5. YOU SENT ME THE WRONG ITEM
In the unlikely event that you receive the wrong item, please contact us immediately with the following information:
- Your order number
- The name of the item you did not receive
- The name of the item you received instead
- A photo of the item (with logo) you received
Once we receive your request with your information, we will process it as quickly as possible.
All wrong item requests must be sent within 7 days of the delivery date.
More Questions?