Refund Policy

We want you to feel completely confident when you shop with us. That's why our return policy lasts 60 days from the date of purchase. If 60 days have passed since your purchase, unfortunately we can no longer offer a refund or exchange.

Eligibility

To be eligible for a return, your item must be unused, unworn, and in the same condition you received it — including all original tags and packaging.

Non-Returnable Items

For hygiene reasons, the following items cannot be returned:

●        Intimate or sanitary items

●        Gift cards

Proof of Purchase

To complete your return, we require a receipt or proof of purchase.

Partial Refunds

In certain situations, only partial refunds may be granted:

●        Any item not in its original condition, damaged, or missing parts for reasons not due to our error

●        Any item returned more than 60 days after delivery

Refunds

Once we receive and inspect your returned item, we'll send you an email to confirm we've received it, along with our decision on your refund. If approved, your refund will be processed automatically to your original payment method within a set number of business days.

Late or Missing Refunds

If you haven't received your refund yet:

●        Check your bank account again

●        Contact your credit card company — it may take some time before your refund is officially posted

●        Contact your bank — there's often processing time before a refund shows up

If you've done all of this and still haven't received your refund, please reach out to us at info@izysmile.com.

Sale Items

Only regular-priced items are eligible for a refund. Sale items cannot be refunded.

Exchanges

We replace items only if they arrive defective or damaged. If this happens, email us at info@izysmile.com and we'll take care of it — send your item back to: 62 Rue Gustave Duriez, 59280 Armentières, France.

Gifts

If your item was marked as a gift at checkout and shipped directly to you, you'll receive a gift credit for the value of your return, sent to you once we receive the returned item.

If the item wasn't marked as a gift, or the gift giver had it shipped to themselves to give to you later, we'll send the refund to the original purchaser.

Shipping

Returns are free. We provide a prepaid return label — no shipping costs on your end.

To start a return, contact us at info@izysmile.com and we'll walk you through the next steps.